The Westin Tashee Resort
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Hotel Notice

Epidemic Prevention – Operational Notice

In line with guidance provided by CECC and local Taoyuan authorities in relations to COVID-19, the Westin Tashee Resort Taoyuan has adjusted specific procedures and protocols.  We are open and are ready to welcome you back in the coming days, weeks and months.

The Wellbeing of our guests and colleagues is of the utmost importance to us, and hence, we implemented new procedures as well as further enhanced existing cleaning and hygiene protocols.  We remain diligent in our commitment to creating a pleasant and hospitable environment, in which all of us can feel as safe as currently possible.  Please contact us directly at your convenience should you have any questions or for reservations and we look forward to welcoming you back to our hotel to spend some relaxing and memorable time with your friends and loved ones.  See you soon at Westin Tashee Resort Taoyuan.

Epidemic Prevention

Following the most recent guidelines issued by CECC and local Taoyuan authorities around the novel coronavirus (COVID-19), please note that the hotel implemented the below procedures so that all of us can feel as safe as currently possible:

 

Resort Facilities:

  • Guests will be able to use certain outdoor facilities, such as the mini-golf course, the climbing structure, the 9-hoop basketball attraction as well as the GoGo Park and the Carousel. Open from 09:00 to 20:00;
  • The Kids Club will be in operation, following strict crowd control measures. It will be available every hour for 40 minutes, followed by a 20 minute cleaning and disinfection schedule.  By appointment only via the Resort Center.  Open from 09:00 to 19:00 on weekdays and from 09:00 to 21:00 on weekends;
  • The full-size basketball and tennis courts are open and are free of charge for in-house guests;
  • Spa treatments will be available in a Spa Suite, following the most recent guidelines. Masks to be worn at all times.  By appointment only via the Resort Center;
  • The gym will be in operation with a maximum of 5 persons at any one time. Masks to be worn at all times.  Open from 09:00 to 19:00;
  • All swimming pools are open and special restrictions apply (please refer to the hotel’s website for detailed explanations);
  • Showers, changing rooms, whirlpools, saunas and steam rooms remain closed;
  • Sunbeds around the outdoor pool will be available and social distancing guidelines apply;
  • The Challenge is open;
  • The Voice remains closed;
  • Changes may occur based on unforeseen developments and announcements from the relevant authorities.

Food & Beverage Offerings:

  • Based on local guidelines from the Taoyuan Government, a variety of take-away and indoor dining options will be available at the hotel;

Seasonal Tastes – Breakfast:

  • We will offer an amended dine-in experience, in line with all current guidelines, and hence, a specially designed buffet experience has been created for you;
  • Items will be pre-plated by our team and served individually at the buffet counter on small plates. All items on the buffet will either be individually covered or served to you;
  • Guests will be offered trays to collect the items from the buffet counters;
  • Strict social distancing guidelines in place when picking up food from the buffet counter;
  • Masks to be worn at all times when moving around the restaurant;
  • Vegetarian options available;
  • Table-top partitions in place for guests from different households as per the latest guidelines;
  • Indoor and outdoor seating available. Portable air-conditioning units and fans in operation on the outdoor terrace;
  • Limited seating available due to current restrictions, and hence, relevant breakfast session should be reserved upon check-in at the restaurant booking counter, located in the lobby. Availability will be managed on a first-come-first-serve basis;
  • 3 breakfast sessions available, i.e. 07:00-08:30, 08:30-10:00, 10:00-11:30;
  • Take-away option available for set menus. Pick-up time must be ordered upon check-in as otherwise waiting times will occur;
  • 2 pick-up sessions available, i.e. 08:00 & 09:30;
  • For take-away, all food items will be pre-packed for your convenience and we will provide garbage bags for usage.

Seasonal Tastes – Dinner:

  • We will offer an amended dine-in experience, in line with all current guidelines, and hence, a specially designed buffet experience has been created for you;
  • Items will be pre-plated by our team and served individually at the buffet counter on small plates. All items on the buffet will either be individually covered or served to you;
  • Guests will be offered trays to collect the items from the buffet counters;
  • Strict social distancing guidelines in place when picking up food from the buffet counter;
  • Masks to be worn at all times when moving around the restaurant;
  • Vegetarian options available;
  • Table-top partitions in place for guests from different households as per the latest guidelines;
  • Indoor and outdoor seating available. Portable air-conditioning units and fans in operation on the outdoor terrace;
  • Limited seating available due to current restrictions, and hence, relevant dinner session should be reserved upon check-in at the restaurant booking counter, located in the lobby. Availability will be managed on a first-come-first-serve basis;
  • 2 dinner sessions available, i.e. 17:00-18:45 and 19:15-21:00;
  • Take-away option available for set menus. Pick-up time must be ordered upon check-in as otherwise waiting times will occur;
  • 2 pick-up sessions available, i.e. 18:00 & 19:30;
  • For take-away, all food items will be pre-packed for your convenience and we will provide garbage bags for usage.

Li Xuan:

  • Li Xuan is in operations following a slightly amended schedule;
  • On weekdays, Li Xuan will be open for dinner starting at 17:30,
  • On weekends and Public Holidays, Li Xuan will open for lunch (11:30 – 14:00) and dinner starting from 17:30;
  • Up to 6 private and semi-private rooms available;
  • Based on current guidelines, no sharing menus available and food to be plated individually by the Culinary team;
  • Guests who booked a dinner package may choose to dine in Li Xuan, instead of Seasonal Tastes, using a specially designed set menu. Appointment needed to abide by social distancing guidelines.  For guests who wish to choose this option, please contact the hotel to make arrangements in advance.

Lobby Lounge & Happy Hour:

  • The Lobby Lounge will be in operation from Tuesday July 27, 2021 onwards (10:00 to 22:00);
  • Regular menu available;
  • To remain compliant with social distancing guidelines, Happy Hour offerings may be collected in the Lobby Lounge and taken back to the room from 20:00 – 21:30.

The Deli:

  • Open from 10:00 – 20:00, offering a wide variety of take-away items.

In-Room Dining:

  • In-Room Dining will be available on a 24 hour basis & regular menu available.

Pool Bar:

  • The Pool Bar will be open on Saturdays, Sundays and on Public Holidays from 10:00-18:00 & on Fridays afternoon (15:00-18:00);
  • Food is only to be consumed in the outlet and not around the pool;
  • The Pool Bar will remain closed on weekdays and daily for Happy Hour;
  • Happy Hour offerings may be collected in the Lobby Lounge and taken back to the room from 20:00 – 21:30.

General Information:

  • Guests who would like to purchase breakfast or dinner packages may do so upon check-in;
  • Lunch may be consumed in the Lobby Lounge or be ordered via In-Room Dining;
  • Strict crowd control and social distancing measures apply;
  • Frequent sanitization measures in place;
  • Masks must be worn at all times;
  • Employees will wear additional face coverings and gloves;

Miscellaneous Comments:

  • The hotel will abide by all the relevant guidelines;
  • In line with Marriott’s ‘Commitment to Clean’ a wide range of cleaning procedure has been implemented, including higher cleaning frequencies or the use of electrostatic sanitizers, etc.;
  • Additional Alcohol dispensers have been positioned around the hotel;
  • Alcohol swaps have been placed in all guest rooms;
  • Temperature measurement procedures in place for guests and employees;
  • The Bonvoy Center will remain closed;
  • Prior to returning to work, Colleagues have been provided with Rapid Self Tests following established procedures;
  • Changes may occur based on unforeseen developments and announcements from the relevant authorities.  Kindly note that the hotel will remain in close contact with CECC and other local authorities and adjust procedures as needed.
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General Swimming Pool Information

  • Showers, changing rooms, whirlpools, saunas and steam rooms remain closed;
  • We suggest for guests to change into their swimming gear in the privacy of their rooms;
  • Masks must be worn at all times when not in the pools;
  • Existing indoor and outdoor government capacity restrictions apply;
  • Maximum capacity restrictions in the pool apply and are based on overall size of each pool;
  • As per government regulations, a 30 minute cleaning cycle needs to be incorporated into every pool usage session. Thank you for your understanding for this guideline;
  • No food & beverages to be consumed around the immediate vicinity of the pools.
  • To allow all guests to enjoy the pool and to meet all regulations, only one usage time of 45 minutes can be reserved at any given time and we ask for your kind understanding;
  • Guests are kindly asked to reserve the usage times at the Recreation Center after arrival and in person. Regrettably, telephone reservations cannot be entertained.  We ask for your kind understanding for these procedures as we aim at complying with government regulations, while still offering all guest the ability to enjoy the pool.  Thank you for your kind cooperation;
  • During high demand periods, we will only be able to allow for a 10 minute grace period after when the session will be given to other guests. Hence, we ask for your kind cooperation to arrive in time.  Thank you so very much
  • After each session, cabanas, sunbeds and areas surrounding the pool will be sanitized;
  • Shortly before each session, special color wristbands will be provided to each guest who reserved a time slot and must be worn in and around the pool. Kindly return the wristbands after usage;

Indoor Swimming Pool Information:

  • The indoor swimming pool is open and government restrictions apply, including restrictions relating to the maximum number of guests inside the pool;
  • Maximum capacity in the entire indoor area (inside the pool and in surrounding areas) is 50 people, including hotel employees;
  • Every day, each session lasts for 45 minutes, after which a 30 minute cleaning time will be allocated, during which the cleaning robot will be used in the pool;
  • Session Times as are follows: 07:00-07:45 / 08:15-09:00 / 09:30-10:15 / 10:45-11:30 / 12:00-12:45 / 13:15-14:00 / 14:30-15:15 / 15:45-16:30 / 17:00-17:45 / 18:15-19:00 / 19:30-20:15;

Outdoor Swimming Pool Information:

  • The outdoor swimming pool is open and government restrictions apply, including restrictions relating to the maximum number of guests inside the pool;
  • The shallow play area of the pool and the water slide remain closed;
  • Maximum capacity in the entire outdoor pool area (inside the pool and in surrounding areas) is 100 people, including hotel employees;
  • Every day, each session lasts for 45 minutes, after which a 30 minute cleaning time will be allocated, during which the cleaning robot will be used in the pool;
  • Session Times are as follows: 07:00-07:45 / 08:15-09:00 / 09:30-10:15 / 10:45-11:30 / 12:00-12:45 / 13:15-14:00 / 14:30-15:15 / 15:45-16:30 / 17:00-17:45.
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