The Westin Tashee Resort
English

Q & A

How to make a reservation?

You can check room availability and prices through our official website: http://www.westintashee.com/ or call 03-272-5777 for personalized assistance. Prices may vary depending on the promotion and the hotel’s definition of peak or off-peak dates. Please refer to the official website for actual rates.

What are the standard check-in and check-out times?

The standard check-in time is from 3:00 PM, and the standard check-out time is by 11:00 AM.

Does the hotel provide disposable amenities?

The hotel provides towels, bathrobes, slippers, and laundry bags upon check-in. Shower products such as shampoo, body wash, and conditioner are supplied in wall-mounted dispensers. By law, disposable amenities are not provided by default. If you require any, please contact the staff.

Who should I contact for commercial filming requests?

For any commercial filming requests, please send the details to marcom.tashee@westin.com for further assistance.

Can I do a wedding photoshoot?

Wedding photoshoots within the hotel premises are only allowed for guests who have booked a wedding banquet at the hotel or those who have chosen the wedding photo shoot package. For more details, please refer to the following link Wedding Photo Shoot Package.

Are pets allowed in the hotel?

The hotel does not allow pets in the entire property, except for designated pet-friendly room types. If pets are brought into the room, a cleaning fee equivalent to the room charge for that day will be charged, and the pet must be immediately removed from the room. For detailed pet-friendly accommodation guidelines, please refer to the following link: https://drive.google.com/file/d/14GxTP9Ozpb7p-w0–UUj1AcGRLvc_kPu/view

Does the hotel offer rooms for three or four people?

The hotel does not offer standard three-person rooms. You may consider booking a “Studio Suite” or “Executive Suite” with an extra bed, depending on the package. “Deluxe” and “Premium Rooms” can accommodate up to two adults and two children under 12 without extra beds. We also have family rooms for four, but availability is limited, so please book in advance.

Does the hotel have connecting rooms?

The hotel has connecting rooms, but they are limited in availability. Please inform us at the time of booking, and we will try to accommodate your request based on availability. However, we cannot guarantee confirmation.

When will the credit card pre-authorization hold be released?

After check-out, the front desk will process the cancellation of the pre-authorization. The bank typically requires about two weeks to complete the necessary procedures.

Does the hotel have accessible rooms?

Yes, the hotel offers accessible rooms (with two twin beds), which are equipped with handrails and emergency button devices.

Does the hotel provide baby amenities?

Yes, the hotel provides bottle warmers, sterilizers, baby bathtubs, stools, and baby cribs. Please inform the reservation team in advance or note it in your booking. For the safety of infants, bed guards are not provided.

Can I use the National Travel Card?

Yes, the National Travel Card can be used for accommodation and dining expenses at the hotel.

How to accumulate Marriott Bonvoy points and nights? Do all members get late check-out or room upgrade privileges?

You can accumulate points by booking through the Marriott Bonvoy website https://pse.is/7avndh, app, or the hotel’s official link. Points cannot be earned through third-party bookings. Late check-out and room upgrades are subject to availability.

Does the hotel offer birthday promotions or room decoration services?

The hotel does not offer birthday promotions. For room decoration services, please contact the Leisure Desk at 03-2725044. We will provide decoration services and pricing details

Are there any dress code requirements to enter the Kids' Club?

Adults aged 12 and above must wear socks, while children under 12 are recommended to wear anti-slip socks. Socks in various sizes are available for purchase at the Leisure Desk for NT$80 per pair.

What are the dress code requirements for using the indoor and outdoor pools?

Women and children must wear swimsuits to enter the pool, while men must wear swim trunks. There is no specific requirement for swim caps. Children under 14kg must wear waterproof diapers.

Do you offer free high-speed rail shuttle service?

Yes, we offer a scheduled shuttle between The Westin Tashee Resort and Taoyuan HSR Station. Please book at least 3 days in advance by calling 03-272-5777 ext. 0. Details Shuttle Service Info.

Can I bring water guns or use powered floatation devices in the indoor and outdoor pools? Are floatation devices provided?

For safety reasons, water guns and powered floatation devices are not allowed. The hotel sells floatation devices but does not rent them. If you bring your own, the leisure desk offers inflation services. Devices over 80 cm in diameter are prohibited.